At Knives Tratina Shop, we’re committed to delivering premium knife-making supplies to bladesmiths and crafting enthusiasts worldwide. Below you’ll find detailed information about our shipping methods and return procedures.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Basic tracking included

Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase must be provided

Non-Returnable Items

Due to the specialized nature of our products, the following cannot be returned:

  • Opened or partially used All In One Knife Making Kits
  • Used or altered Knife Making Supplies (handles, pins, etc.)
  • Custom orders or special requests
  • Items marked as “final sale”

Return Process

  1. Contact Us within 15 days at [email protected] with:
    • Order number and date
    • Product details
    • Reason for return/exchange
    • Preferred resolution (refund or exchange)
  2. Our team will respond within 2 business days with return instructions
  3. Package the item securely with all original packaging
  4. Ship to:
    Knives Tratina Shop Returns Department
    262 Mitchell Street
    Groton, US 06340

Refund Process

  • Processed within 5-7 business days after we receive and inspect your return
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable (except for our errors)

Damaged or Defective Items

If you receive a damaged item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange a replacement or refund at no additional cost

Important: Customers are responsible for return shipping costs unless the return is due to our error. For international returns, customs fees or import taxes are non-refundable.

Questions?

Our customer service team is happy to help with any shipping or return questions. Contact us at [email protected].

Thank you for choosing Knives Tratina Shop for your knife-making journey. We handle every shipment and return with the same precision we apply to crafting our premium knife blanks and supplies.