At Knives Tratina Shop, we take pride in providing premium knife blanks and crafting supplies to bladesmiths and knife-making enthusiasts worldwide. While we strive for perfection in every product, we understand that sometimes returns or exchanges are necessary. Please review our policy below.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original condition
  • Original packaging must be intact
  • A proof of purchase must be provided

Non-Returnable Items:

Due to the nature of our products, the following cannot be returned:

  • All In One Knife Making Kits (if opened or any components used)
  • Knife Making Supplies (handles, pins, etc. if used or altered)
  • Custom orders or special requests
  • Any items marked as “final sale”

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of receiving your order at [email protected] with your request using the template below.
  2. Our customer service team will respond within 2 business days with return instructions.
  3. Package your item securely, including all original packaging and documentation.
  4. Ship the item back to us at:
    Knives Tratina Shop
    Returns Department
    262 Mitchell Street
    Groton, US 06340
  5. Once received and inspected, we’ll process your refund or exchange.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Knives Tratina Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product Details: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specific product)] I confirm that the item is unused and in its original packaging. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, except in cases of our error
  • For exchanges, we’ll ship your new item once the return is processed

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the damaged item

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

For international returns (outside the U.S.), please note that any customs fees or import taxes are non-refundable.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected].

We appreciate your trust in Knives Tratina Shop for your knife-making needs and will handle your return with the same care we put into crafting our premium products.